A 911 call taker urges the importance of knowing one’s location and remaining calm, when precious seconds count.
CANTON, Ga. — One of my favorite scenes from the 1980s sitcom “Mama’s Family” was when Thelma “Mama” Harper’s daughter-in-law, Naomi, brought Harper to her childbirth-breathing class. Harper interjected that back in her day, the habit she learned was, “Inhale. AAAAAAHHHHHH!”
Joking aside, the importance of remaining calm, collected, and informative – hard as that can be – is key when describing a situation to 911 dispatchers.
Last week was National Public Safety Telecommunicators Week, a
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